Refund & Cancellation Policy

1. Packages are paid in advance

TellMore AI packages are paid at the start of each period, monthly or yearly. There is a free 3-day trial before you pay anything.

2. When you get your money back

We refund a payment in full in these two cases:

• Charged twice. The same purchase was paid twice. The extra payment is refunded. Report it within 7 days of the payment.
• Not activated. You paid and your package was still not switched on 7 days after the payment. Ask within 30 days of the payment.

3. When there is no refund

Days left in a monthly or yearly period, unused replies, products or documents, and a change of mind after the package is active are not refunded, unless the law requires it.

4. How to ask for a refund

In your dashboard, open Billing, find the payment in Payment history and press Ask for a refund. Choose the reason, and where the money should go:

• bKash, Nagad or Rocket — the mobile number to send it to, or
• a bank account — account name, account number, bank and branch.

We check the request and tell you the decision in your dashboard and on your phone.

5. When the money arrives

An approved refund is sent by the method you chose within 1 to 7 days. An approved refund ends the package the payment bought, straight away. Your data — products, documents, conversations — is kept, and everything comes back if you buy again.

6. Cancelling your package

You can cancel at any time from Billing → Cancel package, telling us why: it is out of your budget, you do not need it right now, you changed your mind, you are disappointed with the service, you found a better platform, or another reason. Cancelling stops the renewal: your package keeps working until the end of the period you paid for, and you are not asked to pay again. Cancelling does not refund the days left.

7. Moving to a bigger package

When you upgrade during a period, the part of your current package you have not used is worked out by the days left and taken off the price of the new one. The new package starts the same day.

8. Moving to a smaller package

When you change to a smaller package, the bigger one keeps running until the end of the period you paid for, and the smaller one starts from the next period. There is no adjustment or refund for the days left.

9. Questions

Write to office@autolinium.com or call +880 1533 633084.