Documentation

Overview

The tab the dashboard opens on: the last seven days at a glance, who is waiting for you right now, your newest orders or next meetings, and whether every channel is live.

Open this tab3 min read

What this tab is for

One look in the morning. It answers four questions without opening anything else: how busy was the week, is anyone waiting for me, what came in, and is the bot actually on everywhere.

Every number is real and current. The week's figures are the same ones Analytics shows for 7 days; the lists are the same chats, orders and channels you find in their own tabs.

Around every tab

Every page opens the same way: the date, a greeting with your business name, a search box, the bell and one button, Train your bot, which opens Bot Training. On a phone the tab's name takes the greeting's place and the search sits behind the magnifier.

The search looks through your customers, orders and products at once, as you type. Pick a customer and their chat opens; an order opens in Orders; a product opens Inventory with that search already filled in. Arrow keys and Enter work too.

The menu on the left is one plain list. Inbox carries the number of unread chats and Orders the number still waiting to be confirmed. At the bottom, your package and how much of this month's bot replies it has used so far — tap it to see the full picture on Billing. Language, refresh and the light/dark switch sit just under it.

The week's four numbers, messages per day with the AI's share, the people who need you, the newest orders and every channel's state.The week's four numbers, messages per day with the AI's share, the people who need you, the newest orders and every channel's state.
The week's four numbers, messages per day with the AI's share, the people who need you, the newest orders and every channel's state. Tap to open it full size
For online shops

The four cards

CardWhat it shows
MessagesEvery message in and out over the last 7 days, with today's count, and a small line showing the day-by-day shape
CustomersHow many different people wrote, and how many of them were new
Answered by AIThe share of conversations the bot finished on its own, and how many needed you
RevenueMoney from orders this week and the order count
For agencies
CardWhat it shows
BookingsMeetings booked this week, and what share of your customers booked

The arrow beside each number compares this week with the week before. The Analytics tab has the longer view and the reasons behind it.

Messages this week

One bar per day. The full bar is every message that day; the filled part is how many the bot answered. A bar that is mostly filled means the bot is carrying the load; a bar that is mostly empty means people were writing while the bot was paused, or you were answering by hand.

Needs you

Chats that want a person, in the order that matters: someone who asked for a person (or got upset), a chat tagged as a complaint, then anything you have not read yet. Tap a row to open that chat in the Inbox. When the list is empty, the bot has everything covered.

Unread is per device, the same as the bold rows in the Inbox: reading a chat on your phone does not mark it read on your laptop.
For online shops

Recent orders

The five newest orders with their status and total. Tap one to open it in Orders.

For agencies

Next meetings

Your upcoming bookings in time order, with a Join button when a Meet link exists. The Bookings tab has the full calendar.

Channels

One line per connected Page, account or number: Live (green dot) means the bot is answering there, Paused means messages wait for you, Expired means the platform dropped the connection and you need to reconnect. The pill at the top of the page says the same thing in one line, and a red bar appears when any connection has expired.

Still stuck?
Write to us and a person will answer — not a bot.
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