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Connected accounts

Where TellMore AI answers. Connect as many Facebook Pages, Instagram accounts and WhatsApp numbers as you need — each one takes a single click and its own on/off switch.

Open this tab6 min read

What a channel is

A channel is one place customers can write to you: a Facebook Page, an Instagram Business account, a WhatsApp Business number, or your own website.

You can connect as many as you like. Each Page, account or number can belong to only one TellMore AI account — so if a Page is already connected somewhere else, disconnect it there first.

The same goes for a WhatsApp number and other apps or platforms: Meta lets a number work with one partner at a time. Before you connect, check that the number is not already linked to another app — in the WhatsApp Business app under Settings → Business tools, and in your Meta business portfolio under WhatsApp accounts → Partners. If it is, release it there first (remove that partner, or ask that provider to release the number), then connect it here. A number that is still held elsewhere shows as not eligible in Meta's window.

Two Facebook Pages, an Instagram account, a WhatsApp number and a website widget — one of the Pages paused.Two Facebook Pages, an Instagram account, a WhatsApp number and a website widget — one of the Pages paused.
Two Facebook Pages, an Instagram account, a WhatsApp number and a website widget — one of the Pages paused. Tap to open it full size

Connecting one

  1. 1Press Connect new channel.
  2. 2Pick Facebook, Instagram or WhatsApp.
  3. 3A window opens and you log in with your own account — the same one you use every day.
  4. 4Choose which Page or account to connect, and approve.
  5. 5The window closes and a green card confirms it. TellMore AI is answering from that moment.
The list shows every Page you can reach — Pages you manage yourself and Pages in your Business Portfolio. A Page missing from it was not ticked when Facebook asked which Pages to share: press Connect again under the list, edit that choice and tick every Page. A greyed-out Page is one your role cannot send messages from; ask its admin for full control.
You never have to find an ID or copy a token. If a page ever asks you for one, something has gone wrong — write to us rather than hunting for it.

Reading the list

Connected channels are grouped by platform, with a count beside each name. Each row also says how many customers wrote to that Page, account or number today, so a paused Page with chats waiting is visible as exactly that.

At the bottom, Add another offers a card for each platform — the quickest way to connect a second Page or your first WhatsApp number.

In the Android app, Facebook, Instagram, WhatsApp and Google ask you to log in on a secure browser page that slides up over the app — they do not allow their login inside another app's screen. When you finish, that page closes by itself and you are back in the app, still signed in, with the new channel in the list. If you close the page yourself, nothing is changed.

SectionWhat it covers
FacebookMessenger replies and comment automation
InstagramDM replies and comment automation
WhatsAppReplies on your business numbers
WebsiteThe same TellMore AI on your own site — see the Website widget page

Each connected account is one row. The small dot on its icon is the quickest signal in the tab:

What you seeWhat it means
A green dot and “Live — TellMore AI is answering”Working normally
A grey dot and “Paused — TellMore AI is silent here; messages still come to your inbox”The switch is off: TellMore AI does not answer and uses no AI here, but every message still arrives in your Inbox and your team can reply. When you turn it back on, TellMore AI looks at the last few photos a waiting customer sent meanwhile (up to 3, from the last day) before it answers them. Disconnect is different: after it, nothing from that channel comes in at all
A red row saying “Disconnected” with a Reconnect buttonFacebook stopped accepting our access — usually a changed password or a removed admin. TellMore AI is silent on this Page until you press Reconnect (one click). You are told on the bell, on your phone and by email the day it happens
The switch on the rightTurns this one channel on or off
The arrow at the endOpens the row's details

Inside a row

Tap a row to open it. Three things live there:

  1. 1The platform ID and the date it was connected — useful only if you ever need to tell them apart or quote one to support.
  2. 2Comment replies — on Facebook and Instagram rows only, one line showing whether TellMore AI answers comments and sends commenters to the inbox, with Change. The two switches themselves are on the Comments page (and in Settings).
  3. 3Disconnect — the red button at the bottom.
Disconnecting a WhatsApp number lets it go at Meta too. The number is released from TellMore AI the moment you disconnect, so you can use it in the WhatsApp Business app or with another provider straight away, with nobody to ask. If a new provider asks for the number's two-step verification PIN, you see it right after you disconnect. Two things only you can do, because Meta gives a partner no way to do them: take TellMore AI off the account under Business settings → WhatsApp accounts → your number → Partners → TellMore AI → Manage → Remove access, and off the portfolio under Integrations → Connected apps → TellMore AI → Remove. Turning the PIN off is done in WhatsApp Manager.
Pausing is not disconnecting. The switch stops TellMore AI replying but keeps everything connected, so one tap brings it back. Disconnect cuts the link — you have to go through the whole connect flow again to undo it.

One business, several Pages

Many owners run a main Page plus a second one for a different product line, or an English Page and a Bangla one. Connect them all. Every conversation lands in the same inbox, and the Inbox tab can filter down to a single Page when you want to look at just one.

Each Page keeps its own on/off switch and its own comment settings, so TellMore AI can be busy on one and silent on another.

If something goes wrong

The connect window opened and closed without doing anything.
Almost always a pop-up blocker, or a browser that closed the window before it finished. Allow pop-ups for this site and try again. On a phone, do not switch apps while the window is open.
My Page is not in the list I get to choose from.
You must be an admin of that Page on Facebook, not an editor or moderator. Check your role in Facebook's Page settings, then connect again.
It says the Page is already connected.
A Page can power only one TellMore AI account. If you connected it under a different email, log in there and disconnect it first. If that account is not yours, write to us.
TellMore AI answers on one Page but not the other.
Open the quiet Page's row and check its switch. Each channel has its own — turning TellMore AI off in Inbox is a separate control again, covering every channel at once.
Meta says my WhatsApp number is not eligible, or it cannot be selected.
Most often the number is still linked to another app or platform. Check the WhatsApp Business app (Settings → Business tools) and your Meta business portfolio (WhatsApp accounts → Partners), release it there, and try again. A number that was never on WhatsApp API and is not linked elsewhere connects straight away — business verification is not needed for that.
I disconnected by accident.
Nothing is lost. Connect it again the same way; your conversations, orders and training all stay exactly as they were. A WhatsApp number was released at Meta when you disconnected, so connecting it again goes through Meta's window once more.
I still answer some customers from the Messenger app, Business Suite or my phone's WhatsApp. Is that a problem?
No — those replies show up in the Inbox here as You, the customer counts as answered, and TellMore AI remembers what you said. See the Inbox page.
Still stuck?
Write to us and a person will answer — not a bot.
Contact us