Packages

TellMore AI and your team, one package at a time

Shop packages and Service packages run the TellMore AI, and every one of them can have team members: none are included, and you add as many as you need in Billing & payments. TellMore AI answers every customer first. When a customer needs a person — a complaint, a refund, someone who asks for a person, a question TellMore AI cannot answer — the chat goes to one of your team members, each with a login of their own, and you see who answered, who sold and how long each was online.

A business holds one package at a time. The free trial is TellMore AI with one team member, so you can see how the two work together.

Two ladders, not one

A shop and a service do not buy the same thing. A shop shows customers a catalogue, matches a photo to a product and takes an order. A service answers from documents you upload and books time in your calendar.

So the packages come in two sets. You see only the set for your own business — the one you chose when you signed up. Everything below that is not marked as one or the other is in both.

The free trial

The same for everybody, because when you start you may not have chosen yet. It gives you 30 TellMore AI replies a day on one channel, with everything switched on so you can see what TellMore AI does with your own customers. It also includes one team member, so you can see how TellMore AI hands a chat to a person before you choose a package.

It costs nothing and needs no card. When it ends TellMore AI stops replying, but nothing is deleted — your products, documents and conversations wait for you.

The three sizes

Two sets of three: one for shops, one for services. They grow the same way — replies, channels, AI Assistant questions, team members — but a shop is sized by the products it adds and a service by the knowledge documents it adds. Services cost less, because there is no catalogue for the AI to read. Each set has a lower price for a business on its own AI key.

Every tier has every feature. Moving up does not unlock anything — photo matching, comment automation, calendar booking and the AI Assistant are in all three, and in the free trial. Every paid package can also be bought on your own AI key, at a lower price. What you are buying is size: how many replies TellMore AI may send, how many channels it answers on, how many team members you have, how big a catalogue or how many documents it can hold.

Each package's card lists only its numbers — replies, products or documents, team members, AI Assistant questions, broadcasts. Below the packages, Every package includes lists what all of them do, in four groups: answers your customers, sells and delivers (a service business: books and follows up), your team, and grows your business. The same list is in Billing & payments, in the package choice when you sign up, and on Home under Your package → What your package does.

One card that grows

On the pricing page and the home page the AI package is one card. It starts as Basic; raise any number with + — replies, products or documents, AI Assistant questions, team members — and the price follows. The moment your numbers cost as much as Pro, the card becomes Pro, and then Enterprise the same way, so you never pay more than the next package for less.

The buttons at the top of the card — Basic · Pro · Enterprise with their prices — jump straight to each package's own numbers. Buy sells the package the card shows, with your numbers. Your own AI key and the yearly price work the same way, at their own prices.

Pay as you go: credits

For a business with few customers, or one that is just starting: no monthly fee. You recharge credits, like a mobile balance, and every AI use takes its own credits. Every feature is in it; TellMore AI works as long as you have credits.

৳1 = 10 credits, so ৳500 = 5,000 credits. Every recharge is at least ৳500, in Billing & payments → Recharge; buying the package is your first recharge. Before paying, the screen says what it buys (৳500 = 5,000 credits ≈ 1,250 replies). Replies your team types are free. Billing & payments → What each use costs lists every price.

Each recharge is usable for 12 months; after that, what is left of it lapses. You are told at 20% left, when it is almost gone and when it runs out: then every AI use stops (replies and the dashboard's AI tools) until you recharge. Customers' messages are still saved for 3 days, with a reminder each day; after that the account sleeps: new messages are not kept (your chats, products and settings are), and a recharge wakes it at once. Billing & payments shows your credits, how many replies they pay for, when the next part lapses, and a statement: each recharge, and each day's replies and other AI uses. Recharges are not refunded.

Without the AI: Shop Inbox and Service Inbox

For a business that wants one inbox for every channel and its own team answering, with no AI: Shop Inbox and Service Inbox. Your team answers every chat — Messenger, Instagram, WhatsApp and the website chat in one place — with 3 team members included, more in Billing & payments, and 500 MB for the photos and voice notes customers send (more in steps of 500 MB).

Want a little AI, only where it helps? Add it pack by pack in Billing & payments after you buy — each pack is a monthly allowance, counted and shown as you use it, up to 10 packs each. The AI never answers your customers on these packages.

Set your own numbers

Need a little more than a package? Press Need more? Set your numbers on any package — here, on the home page or in Billing & payments — and raise its numbers with a slider. The price follows, and you buy the package with your numbers — once they cost as much as a bigger package, that bigger package is what you buy, at its price, with its numbers wherever they are bigger. Each step adds the price below; numbers never go below the package's own. In the middle of the month, Add more raises them for only the days left; numbers that would make a bigger package move you to it, with the unused days of the current one taken off. On your own AI key every step is half price; on a yearly package, ten months. Team members can be raised too, one at a time, with the Team members step. Billing & payments always shows the current prices.

When you reach a limit

You cannot run out of features — you already have all of them. What you can run out of is room: replies for the month, products or documents added, AI Assistant questions, website imports, broadcasts.

Products and documents are counted as you add them, as a total for as long as you use the package — the number does not start again each month. Each one added uses one, and deleting it does not give it back: every add is read and indexed by the AI, so it has already been paid for. Need more room? Raise it with Add more in Billing & payments, or move up a package — the new, bigger total counts what you have already added.

Billing & payments shows every meter under your package — how much is used and how much is left — and so does Profile.

When that happens the dashboard says which limit and what it is, and nothing is deleted. Out of replies, TellMore AI stops answering new customers until the month turns, you raise your replies with Add more, or you move up; your inbox keeps working and you can answer by hand. Out of product slots, the ones you have keep selling and the next one is refused.

The tables above are the real numbers — the same ones TellMore AI and the dashboard enforce, read from your package as the admin panel has it, not from a page written once.

How a reply is counted

The unit is one TellMore AI reply to one customer message. Everything else is free:

What the features mean

The words on a package, in plain language.

Moving between packages

1. 1Open Billing & payments in your dashboard. You will see only the packages for your business.
2. 2Pick one and press Pay online — bKash, Nagad, Rocket, Upay or a card.
3. 3The package starts as soon as the payment goes through.