Getting started
From signing up to TellMore AI answering its first real customer. About fifteen minutes, and you never need to find an ID or paste a token.
What TellMore AI actually does
TellMore AI is one AI assistant that answers your customers on Facebook Messenger, Instagram, WhatsApp and your own website — in the language the customer wrote in.
It learns your business from what you tell it, then replies on its own. You watch every conversation from one dashboard, and you can take over from TellMore AI at any moment.
The steps, in order
- 1Create your account. Your business name, email and a password. We email you a link — open it to confirm your address. Made the account in the app? The link brings you back into the app, signed in. Made it in a browser? It opens the dashboard there; sign in. If the email already has a login (a team member's email, say), the form says so and asks you to sign in instead — a team member's email cannot open a business of its own. If you chose a package on our home page, it is named above the form.
- 2Choose your package. First say what you do — I sell products (an online shop) or I offer services (an agency, clinic, coaching centre…) — then the free trial (TellMore AI with one team member, once per account and per Page or phone number, no card) or Basic, Pro or Enterprise. Every package comes with team members who take over from TellMore AI when a customer needs a person. A package you chose on our home page is already chosen.
- 3Start the trial, or pay. The free trial starts at once. A paid package goes to payment online; as soon as it is approved you go on.
- 4Set up your business — about five minutes. The same for the trial and a paid package, with a bar at the top showing where you are: your business (name, phone and city / area — all three required), teach TellMore AI (describe your business in your own words; a shop adds delivery and payment, a service its services and prices — TellMore AI writes its own training from it and you check it), your products (a shop: add one, many from photos, a spreadsheet or a product link) or your price list or brochure (a service, optional), connect a channel (one click with your own Facebook, Instagram or WhatsApp) and, for a service, Google Calendar. Every step has Later, and Skip the rest opens the dashboard at once — what you skip waits for you there. On Shop Inbox / Service Inbox (no AI) there is nothing to teach, a service has no documents step, and setup ends on Your inbox is ready.
- 5Test TellMore AI, then go live (next section).
Choosing your business type
| Online shop | Agency | |
|---|---|---|
| You sell | Products with prices and stock | Services, time, or expertise |
| TellMore AI is taught with | Your product catalogue | Your documents and Q&A |
| Two tabs become | Catalog · Orders | Services & info · Bookings |
| TellMore AI can | Take an order in chat | Book a meeting on your Google Calendar |
After TellMore AI is trained: test, then go live
A new TellMore AI starts in Testing: your pages can be connected and every customer's message arrives in Inbox (and you are told), but TellMore AI answers nobody yet — so no customer meets TellMore AI that is not ready. Setup ends on TellMore AI is ready to try, and while you are testing Home shows the same list, Before going live: a channel connected, products added (a shop), TellMore AI knowing your business, delivery and payment (a shop) or your services and prices (a service), TellMore AI tried once in Test TellMore AI, and — recommended — common questions answered. Each line not done has Do it. Four things on your first day, in this order:
- 1Make sure at least one channel is connected — if you skipped it in setup, open Connected accounts (Facebook, Instagram, WhatsApp or your website).
- 2Press Test TellMore AI — on Home, at the top of every page (the flask button), or first under TellMore AI in the menu — and ask it what your customers ask: a price, delivery, an order, a meeting. It answers from your real products and training, and nothing there is saved or sent to anyone.
- 3If an answer was not quite right, open Train TellMore AI and correct it, then test again.
- 4Press Go live. Anything not done yet (no products, a training step missing, TellMore AI never tried) is listed first, as a warning — you can still go live. From then on TellMore AI answers every customer on your connected pages and numbers.
Test on your own phone
Test TellMore AI on Home is a preview inside the dashboard. To try the real thing — your own Page, Instagram or WhatsApp, on your phone — open Test on your phone in the Testing card (or on the last setup screen). It shows your business's test code (like TEST-4F7K2Q) and buttons that open a chat with your own Page or number; on WhatsApp the code is already typed in.
- 1Send the code from your phone. TellMore AI replies that you are now a tester.
- 2Ask what your customers ask. While you are testing, TellMore AI answers you — and still no customer.
- 3Testers are listed under the code (at most 10 — family or staff can test too) and can be removed. They stay when you go live, so going back to testing later works the same way.